Get In Touch

Our team responds to all enquiries within 1–2 business days. For urgent subscription issues, WhatsApp is the fastest channel.

Phone +62 21 555 0199 Mon–Sat, 09:00–18:00 WIB
Email hello@barberbox.id partnerships@barberbox.id
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WhatsApp +62 812 3456 7890 Fastest for order issues
Office Address Jl. Kemang Raya No. 88 Jakarta Selatan 12730 DKI Jakarta, Indonesia
Business Hours Monday – Friday: 09:00 – 18:00 Saturday: 10:00 – 15:00 Sunday & public holidays: closed
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Warehouse Jl. Manggarai Latuharhari No. 12 Jakarta Pusat 10320

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Visit Us

Our Jakarta Office

Walk-in enquiries welcome during business hours. For product demonstrations or partnership meetings, please book ahead by email.

How To Find Us

Our office is located on Jl. Kemang Raya, in the heart of South Jakarta's creative district — a 5-minute walk from Kemang Selatan TransJakarta bus stop and 15 minutes by car from Blok M MRT station. Paid parking is available in the building basement.

For Subscribers Outside Jakarta

If you live outside Jakarta and would prefer to handle your subscription enquiry by chat, our WhatsApp team is fully equipped to resolve billing, delivery, and product issues remotely. We do not maintain walk-in service centres in other cities — our Jakarta office is the only physical location, and this keeps our overhead (and therefore our subscription prices) lower.

Brand & Partnership Enquiries

If you represent a grooming brand interested in being featured in a future BarberBox.id monthly box, please email partnerships@barberbox.id with a brief brand introduction, product catalogue, and minimum order quantities. We typically respond to partnership enquiries within 5–7 business days.

Press & Media

For press interviews, embargoed product announcements, or interview requests with our founders Bagus Pratama and Sari Wijaya, please email press@barberbox.id. High-resolution brand assets and product photography are available on request.

Response times:
Subscription issues: within 24 hours (Mon–Sat)
General enquiries: 1–2 business days
Partnership enquiries: 5–7 business days
Press enquiries: 2–3 business days