Welcome to BarberBox.id. By accessing our website at https://www.barberbox.id/, subscribing to any of our monthly box plans, purchasing any product from our store, or otherwise using our services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.
These Terms form a legally binding agreement between you ("You", "Your", "Subscriber") and PT BarberBox Indonesia ("BarberBox.id", "We", "Us", "Our"), a company registered in Jakarta, Indonesia under NPWP 01.234.567.8-091.000.
1. Definitions
In these Terms, the following terms shall have the meanings set out below:
- "Box" means a single monthly shipment of curated grooming products delivered as part of a Subscription Plan.
- "Subscription Plan" means any of the recurring monthly plans offered by BarberBox.id, including the Starter, Pro, and Barbershop plans.
- "Subscriber Dashboard" means the account area of our Website where you can manage your Subscription Plan, payment methods, and preferences.
- "Website" means https://www.barberbox.id/ and any subdomains operated by BarberBox.id.
- "Store" means the standalone product area of our Website where subscribers may purchase additional items outside of a Subscription Plan.
2. Eligibility & Account Registration
2.1 Age requirement
You must be at least 18 years old to create an account, subscribe, or purchase from our Website. By registering, you represent and warrant that you are at least 18 years of age and legally capable of entering into binding contracts under Indonesian law.
2.2 Account information
You agree to provide accurate, current, and complete information when creating your account and to keep that information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
2.3 One account per person
You may register only one account per individual. Multiple accounts created to abuse promotional discounts, referral credits, or free trials will be suspended without notice and any associated credits forfeited.
3. Subscription Plans & Billing
3.1 Plan descriptions
Our Subscription Plans, their contents, and their monthly prices are described on our pricing page. We reserve the right to modify plan contents, themes, and product selections from month to month based on curation decisions, supplier availability, and seasonal themes.
3.2 Recurring billing
Subscription Plans are billed monthly in advance using the payment method you designate in your Subscriber Dashboard. Billing occurs on the same calendar day each month as your original subscription date. If your billing day falls on the 29th, 30th, or 31st of a month without that date, billing will occur on the last day of that month.
3.3 Auto-renewal
All Subscription Plans automatically renew at the end of each billing cycle until you cancel them through your Subscriber Dashboard or by written notice to hello@barberbox.id. Cancelling your subscription does not entitle you to a refund for the current billing period, but you will continue to receive Boxes until the end of that paid period.
3.4 Price changes
We may change our subscription prices with at least 30 days' notice sent to the email address associated with your account. If you do not wish to continue at the new price, you may cancel your subscription before the change takes effect without penalty.
3.5 Taxes
All prices displayed on our Website are inclusive of Indonesian Value Added Tax (PPN) at the prevailing statutory rate. For subscribers outside Indonesia, you are responsible for any import duties, customs fees, or local taxes levied on shipments entering your country.
4. Shipping & Delivery
4.1 Shipping schedule
Boxes ship on the 10th of each month from our Jakarta warehouse. Any subscription activated before the 5th of a given month will receive that month's Box; subscriptions activated between the 6th and the end of the month will begin with the following month's Box.
4.2 Delivery times
Estimated delivery times are as follows and are not guaranteed: 2–3 business days for Jakarta, Bogor, Depok, Tangerang, Bekasi (Jabodetabek), Bandung, Surabaya, Semarang, and Denpasar; 3–5 business days for other major Indonesian cities; 5–8 business days for outer provinces including Papua, Maluku, and Nusa Tenggara.
4.3 Delivery address accuracy
You are responsible for ensuring the delivery address in your Subscriber Dashboard is accurate and complete. BarberBox.id is not liable for failed deliveries, returned shipments, or additional delivery fees arising from incorrect or incomplete addresses. Returned Boxes will be re-shipped at your expense.
4.4 Lost or damaged shipments
If your Box arrives damaged or is lost in transit, please notify us within 7 days of the expected delivery date at hello@barberbox.id with photographic evidence where applicable. We will, at our discretion, replace the damaged items or issue a credit to your account. Notifications received after 7 days will be assessed on a case-by-case basis.
4.5 Remote-area surcharges
Shipments to certain remote areas outside our standard courier network may incur a surcharge, which is clearly displayed at checkout before payment is processed.
5. Returns, Refunds & Exchanges
5.1 Non-returnable items
For hygiene and safety reasons, we do not accept returns of opened or used grooming products, blades, clippers, or personal care items. This policy is consistent with Indonesian consumer protection regulations for personal hygiene products under PP No. 74 of 2019.
5.2 Damaged or defective items
If an item arrives damaged or defective, please contact us within 7 days of delivery with photographic evidence. We will replace the item or issue a credit at our discretion. We may request the return of the defective item at our expense for quality assurance purposes.
5.3 Wrong item received
If you receive an item different from what was listed in your Box insert, please contact us within 7 days. We will arrange for the correct item to be shipped to you at no additional cost and may request the return of the incorrectly shipped item.
5.4 Subscription refunds
Subscription fees are non-refundable except where required by Indonesian consumer protection law (UU No. 8 of 1999 on Consumer Protection). If you cancel a subscription, you will continue to receive Boxes until the end of your current paid billing cycle, but no refund will be issued for unused time.
5.5 Right of withdrawal (UU No. 8 of 1999)
Consistent with Indonesian consumer protection law, you may cancel a new subscription order within 4 business days of placing it for a full refund, provided the first Box has not yet shipped. After the first Box ships, the standard monthly billing terms in Section 3 apply.
6. Acceptable Use
You agree not to:
- Use our Website for any unlawful purpose or in violation of any Indonesian law, including UU No. 11 of 2008 on Electronic Information and Transactions (as amended by UU No. 19 of 2016);
- Attempt to gain unauthorised access to our systems, accounts, or data;
- Use automated systems (bots, scrapers, crawlers) to extract product data, pricing, or content from our Website without our written permission;
- Reproduce, republish, or redistribute our content, including our monthly educational inserts and tutorial videos, without attribution and our prior written consent;
- Resell Boxes or individual Box items commercially without an authorised reseller agreement;
- Submit false or misleading information in reviews, ratings, or testimonials;
- Interfere with the proper functioning of our Website, including attempting to overload, crash, or disable any feature.
7. Subscriptions, Content & IP
All content included in our Boxes — including the printed educational inserts, the curated product selections, the tutorial videos accessible via QR code, and our branding — is the intellectual property of BarberBox.id or our licensors. Subscribers receive a limited, non-exclusive, non-transferable licence to use this content for personal, non-commercial purposes only.
You may not reproduce, distribute, publicly perform, or create derivative works from our content without our prior written consent. For full details on intellectual property, please see our Copyright Notice.
8. User-Generated Content
If you submit reviews, testimonials, photos, or other content to us, you grant BarberBox.id a perpetual, royalty-free, worldwide, non-exclusive licence to use, reproduce, modify, publish, and display that content in connection with our marketing, advertising, and promotional activities. You represent that you own the rights to any content you submit and that it does not violate the rights of any third party.
9. Disclaimers
9.1 Product information
We strive to ensure that all product descriptions, ingredient lists, and usage instructions on our Website and in our Boxes are accurate. However, we do not warrant that product information is always complete, current, or error-free. Manufacturers may change formulations or packaging without notice, and we are not always informed in advance.
9.2 Allergies and skin sensitivity
Grooming products may cause allergic reactions or skin irritation in some individuals. You are responsible for reviewing ingredient lists and conducting patch tests before using new products. BarberBox.id is not liable for allergic reactions, skin damage, or other adverse effects arising from product use. If you have known sensitivities, please indicate them in your preference quiz so our curators can avoid problematic ingredients where alternatives exist.
9.3 No professional advice
Content on our Website, in our educational inserts, and in our tutorial videos is provided for general informational purposes only and does not constitute professional barbering, medical, dermatological, or legal advice.
10. Limitation of Liability
To the maximum extent permitted by Indonesian law, BarberBox.id, its directors, employees, suppliers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services. Our aggregate liability for any claim arising out of these Terms or your use of our Services shall not exceed the amount you paid us in the three (3) months preceding the event giving rise to the claim.
This limitation of liability does not apply to liability that cannot be limited under Indonesian law, including liability for gross negligence, wilful misconduct, or breaches of consumer protection guarantees under UU No. 8 of 1999.
11. Indemnification
You agree to indemnify and hold harmless BarberBox.id, its officers, directors, employees, and agents from any claim, demand, loss, or damages — including reasonable legal fees — arising out of your breach of these Terms, your violation of applicable law, or your misuse of our Services.
12. Subscription Suspension & Termination
We may suspend or terminate your account and subscription immediately, without prior notice, if:
- You breach any material provision of these Terms;
- You provide false, inaccurate, or misleading information;
- Your payment method fails or you initiate a fraudulent chargeback;
- You engage in conduct that we determine, in our sole discretion, is harmful to other subscribers, our suppliers, our brand, or our operations.
Upon termination, all accrued obligations remain payable, and you lose access to your Subscriber Dashboard, the subscriber store, and any unused educational content.
13. Third-Party Links & Services
Our Website may contain links to third-party websites (such as courier tracking, brand partners, and payment processors) and may display third-party advertisements (such as Google AdSense). We do not control and are not responsible for the content, practices, or policies of these third parties. Your interactions with third-party websites are solely between you and that third party.
14. Privacy & Data Protection
Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data in compliance with Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP) and other applicable regulations. Please review the Privacy Policy carefully.
15. Modifications to These Terms
We may update these Terms from time to time. We will notify subscribers of material changes by email at least 14 days before the changes take effect. Continued use of our Services after the effective date of any change constitutes your acceptance of the updated Terms.
16. Governing Law & Dispute Resolution
16.1 Governing law
These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of laws principles.
16.2 Informal resolution
Before initiating formal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation. A written notice of dispute should be sent to hello@barberbox.id with a 30-day response window.
16.3 Mediation
If a dispute is not resolved through informal negotiation within 30 days, the parties agree to submit the dispute to mediation administered by the Indonesian National Board of Arbitration (Badan Arbitrase Nasional Indonesia, "BANI") in Jakarta under its mediation rules.
16.4 Arbitration
If mediation fails, the dispute shall be finally resolved through arbitration administered by BANI in Jakarta, conducted in Bahasa Indonesia, in accordance with BANI's arbitration rules in effect at the time. The arbitral award shall be final and binding on both parties.
17. Consumer Protection Rights
Nothing in these Terms excludes, limits, or modifies any statutory rights you may have as a consumer under Indonesian law, including rights under UU No. 8 of 1999 on Consumer Protection and UU No. 27 of 2022 on Personal Data Protection. Where any provision of these Terms is found to be unenforceable under Indonesian law, that provision shall be severed and the remaining provisions shall continue in full force and effect.
18. Contact Information
If you have any questions about these Terms, please contact us:
- Company: PT BarberBox Indonesia
- Address: Jl. Kemang Raya No. 88, Jakarta Selatan 12730, DKI Jakarta, Indonesia
- Email: hello@barberbox.id
- Phone: +62 21 555 0199
- NPWP: 01.234.567.8-091.000